Returns & Repairs
Please choose your pieces carefully as we do not accept returns or exchanges for change of mind. Don’t hesitate to contact us with any questions before purchasing, we are more than happy to help.
However, we want you to love and wear your items, so please get in touch via firstname.lastname@example.org if you have any questions or concerns after purchasing, and we’ll do our best to assist.
We want you to enjoy your jewellery for as long as possible, to help with this we offer a repair service to our customers and have also compiled a Care Guide full of tips to help you care for your piece after purchase.
We’d encourage you to repair and care for your pieces rather than disposing of them or relegating them to the bottom of the jewellery box. The great thing about jewellery is that it can be worn forever.
If you have a piece that needs repairs, please contact email@example.com with a few photos of the piece, detail on the repairs needed, and roughly when and where you purchased. Please include a pre-paid self-addressed padded envelope and make sure you package the item carefully.
Please note that for some repairs a fee may apply. We’ll get back to you with a quote and further instructions.
Please send any items for repairs to the address below;
Petite Grand Studio
Studio 201a, Level 2, 16-28 Foster St
Surry Hills NSW 2010
Life happens. Chains snap, earrings get trodden on, beads fall off, clasps break. We can fix most general issues that pop up, so please get in touch.
Please see our Care Guide for our tips on cleaning. If you don’t have the time, patience or materials you can send them back to us and we’ll scrub them up, good as new for you.
It happens! It’s annoying!! If you’ve lost or damaged an earring, we can make you a replacement. Just shoot us an email at firstname.lastname@example.org and we’ll do our best to help.
Have a lovely birds nest of chains you want untangled, so you can get those pretty pieces back on your limbs? If you have the patience for it, we recommend a sewing needle, time and a positive attitude to get it done. If you have none of these though, we can take care of it for you. We strangely love the satisfaction that comes from a successful chain untangle.
14kt gold plating can wear off over time with general wear and exposure to the elements. If you have a plated piece where some of the plating is wearing off, this can be sent back to us to be re-plated.